Greetings UpShot Photo Community:

Recently there have been incidents where some folks have not received an email with a download link, or when they invoke the download link, they do not get prompted with a download popup.

This is an intermittent issue and happens with certain browser/tool bar/other things combinations.

We would like to make you aware of several items to check for.

A) Not Receiving an email with a download link.

• Please make sure the email from UpShot did not get rerouted to your junk-mail folder.
• Please also make sure you are not blocking all emails from all sender not in your address book.  It would be advisable to add support@upshotphoto.com to your address book.
• You can go to the http://www.upshotphoto.com website and enter a valid email address and request to download a Free Evaluation Copy.
• In fact you can request a free evaluation copy any number of times.
• After getting the UpShot installer and installing UpShot, then you can register it with your purchased key, if you have purchased a key before.

B) You click on the download link, and either nothing happens, or it complains that you do not have cookies enabled, or you are blocking popups

• Please make sure you are not blocking popups.
• Please make sure you have cookies enabled.
• If issues persist, and you are using IE, then please copy the download URL (link) into a FireFox browser and vice versa.  Somethings the installed tool bars or certain selected options interfere with the download link.
• Somethings you get a yellow (or other color) warning bar at the top of the browser, saying that the download attempt has been blocked.  Please simply right-click on that bar and ask to allow the download.